Return & Exchange Policy
Because of the intimate nature of our products, we cannot accept returns. If your product is not functioning properly (i.e., stopped vibrating), we can help with warranty support! Please email us at contact@genxlovex.com for more information.
Our Return & Exchange Policy
Everything we ship out to you is brand-new, and will be shipped to you in the packaging received from the manufacturer.
Given the intimate nature of the products we carry, we do not give satisfaction returns. (For example, if you chose a dildo or plug that is too large for your body, or a vibrator that is too strong.) We do this for the safety of our customers, so please choose products carefully. We do not make exceptions if someone says they haven't opened the product—again, to 100% ensure that all customers feel safe in purchasing from us, knowing for sure that they have received never-opened toys.
We strive to include accurate product dimensions in each listing, and feel free to contact us at contact@genxlovex.com anytime if you'd like more detailed specifications or you have questions about a toy's functions, power level, or any other details to help you find the best fit for your unique preferences and needs. Talk to us before you buy!
We are happy to help if your vibrator or other item does not function normally. If you believe the product you purchased is defective, please follow the guidelines below. Please note that products that have been modified in any way are not covered by warranty.
Defective Product Warranty Guidelines:
First, we need to confirm that there is a defect, that the product is NOT behaving normally! We know our customers are savvy, but we still have to ask. Sometimes, what appears to be a defect can be something as silly as:
No question is a stupid question, and we love hearing from you! Always feel free to contact us at contact@genxlovex.com, or call us at +84937223474 and we might be able to troubleshoot for you.
IF YOUR PRODUCT DOES NOT FUNCTION NORMALLY:
We work within manufacturer's warranties for all defective products, which cover defects with normal use within a certain period of time (often 1 year from time of purchase, but please inquire about any specific toy).
Depending on the brand of toy you purchased, we will either (1) send you a replacement if defect is reported within the applicable warranty window; (2) request that you send a video clip demonstrating the defect, after which a replacement will be issued to you; (3) put you in touch with the appropriate parties at the manufacturer to request a replacement. We reserve the right to discern which of these 3 options best fits the particular product you purchased.
We pride ourselves on offering quality products, and hope to help you resolve any defect issues as smoothly as possible.
Please note that we cannot offer exchanges for a different product or store credit: manufacturer's warranties cover a replacement of the same product you purchased.
